Terms of use

Terms of use


Terms of use

Details - information: Tsago.gr, which includes tsago.gr/eshop, belongs to the anonymous commercial company with the name "TSAGOGEORGAS ANTONIS FOTIS SA" with the distinguishing title "TSAGOGEORGAS SA"

Activity: Commercial, Wholesale

Head Office Address: Egaleo Attica, Proodou 2, P.C. 12241

VAT number: 094265002

Tax office: ATHENS

Contact email: sales@tsago.gr

Order phone: 210 3416691-2

Fax: 210 3416639-696

The services provided by Tsago.gr and our partners are provided to you in accordance with the terms and conditions of Tsago.gr, and in accordance with the management rules or policies published by Tsago.gr at this address. The Terms of Service include the entire agreement between you and Tsago.gr and supersede all previous agreements made between the two members and related to the specific subject matter contained in this website. The content and information included on the Tsago.gr websites may contain typographical errors, omissions, inconsistencies, etc. for which Tsago.gr bears no responsibility. By completing the registration process or using Tsago.gr the user/visitor agrees to be bound by all the terms and conditions stated here. You can continue to use Tsago.gr, as long as you comply with the Terms of Service.

Notifications: The Company reserves the right to unilaterally modify or change the content of the website www.tsago.gr at any time without prior notification to the users. Visitors/users are responsible for periodically checking for changes to these terms of use. The contracts of Tsago.gr are carried out in the Greek language, which you declare that you understand (writing and reading). The use of Tsago.gr by minors or persons lacking legal capacity is prohibited. Tsago.gr may send you notice by email, by making a publication through its website, or in any other reasonable way. You can contact Tsago.gr in writing via email or as otherwise expressly provided by Tsago.gr. Tsago.gr may transmit, distribute or display announcements or messages through its Services. Changes to the Terms of Service, the Service, the Privacy Policy or other matters of importance, Tsago.gr has the ability to change them whenever it deems appropriate. By using Tsago.gr you agree to be bound by all the terms and conditions stated here.

User Behavior : Tsago.gr reserves the right, but does not assume the responsibility, to monitor or inspect your behavior on the Tsago.gr site.

Limitation of Liability Clause: The Company cannot guarantee the availability of the displayed products. Tsago.gr is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the Company does not bear any responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information, available through Tsago.gr. Wherever this website contains references to third-party websites, Tsago.gr is not responsible for the content of these pages as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively by his own choice and responsibility.

Cookies: Tsago.gr has the ability to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as Tsago.gr to function smoothly and without technical problems, to collect multiple user options, to recognize frequent users , to facilitate their access to it, and to collect data to improve the content of the website.

Personal data protection: Tsago.gr respects the personal protection of anyone who visits and registers as a member.Any information collected about you is used firstly to fulfill any service you have requested and secondly to improve your service.This is done by us making effective use of information.This information will not be disclosed to anyone other than Tsago.gr, our affiliates and partners.

Security : You are solely responsible for maintaining the confidentiality of your secret password and account and for any other activity that occurs under your account. You can change your secret password or any other information about your account at any time by going to ( My Account ) after you have logged in. You can also create a new account. You agree to notify Tsago.gr immediately of any unauthorized use of your account or any other breach of security. You must notify Tsago.gr of any breach of security, such as loss, theft, or unauthorized disclosure or use of a user account or password. Until Tsago.gr is notified of any security breach, you are still responsible for any illegal use of Tsago.gr Services through your account. In exchange for using the Tsago.gr Services, you agree to: 1) provide specific information that is valid, complete and accurate about you and your business when requested by the Service and 2) maintain and update the information these as necessary to keep them current, complete and accurate. If any information provided by you during your initial registration or through "My Account" is inaccurate, Tsago.gr reserves the right to immediately terminate your account and your right to use Tsago.gr services.

Product description: The information and photos that Tsago.gr transmits to its users/visitors about the products displayed on it, constitute information, which is either sent by the manufacturers of these products, or collected as information from previous receipts of these products. Tsago.gr bears no responsibility for the accuracy and correctness of the above transmitted information.

Responsibilities: By using Tsago.gr you agree and accept that any injuries and damages that may occur from the use of products purchased through Tsago.gr, whether as a result of negligence or for other reasons, to the extent permitted by law , you agree to waive all claims and indemnification from Tsago.gr and its partners, officers, agents and employees. You agree and accept that this abdication of any claim is binding on you.

Product pricing: The prices listed on our website are in Euros (€), excluding VAT and shipping costs. Prices are valid while stocks last and may be adjusted without notice.

Order cancellation: The order can be canceled at any time you wish until your details are entered and payment is made. All you have to do is close the page or remove the products from the cart.

Secure payment: Tsago.gr offers you the following payment methods: via bank deposit, via credit or debit card, via cash on delivery, either to our company drivers (in Athens only) or upon collection from our store . To pay by credit or debit card, you are transferred to Alpha Bank's secure environment, which ensures that your bank details are encrypted when they are transmitted to the network. Tsago.gr does not transfer any of your personal information, such as your card number, except for the approval or not of the transaction you had with the bank, so that we can proceed with the execution of your order. The delivery, if the product is available, takes place within 1-7 working days from the date of payment of the order. The delivery of the goods to the relevant transport agency or courier company is considered delivery to the buyer.

Delivery policy: Delivery, if the product is available, takes place within 1-7 working days from the date of payment of the order. For customers within Athens, the distribution can be carried out by a truck of our company. For all other cases, the distribution is carried out by a transport agency or courier company chosen and paid for by the customer. The company Tsagogeorgas SA bears no responsibility for the transport of the products. The goods travel on behalf, at the risk, responsibility and expense of the customer. The delivery of the goods to the relevant transport agency or courier company is considered delivery to the buyer. Ownership of the goods until their value is paid remains with the seller. The delivery of your order may be delayed during periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of the ordered products. Also, it may be delayed in case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your registered information is not correctly updated. In case the product you ordered is out of stock, an employee of our company will contact you immediately to give you all the alternatives.

Return policy: You have 14 calendar days to return a product you are not satisfied with accompanied by the proof of purchase. This right of return can only be accepted for products that are returned in their original condition (complete packaging, accessories, instructions for use, etc.). The customer is not charged with any other expenses except for the return shipping costs. Products returned incomplete or damaged or soiled by the customers are not accepted. The return deadline mentioned above is counted from the day after the delivery of the order. The packaging of the parcel to be returned should be careful so that there is no damage to the contents during its transport to us. Once we receive the returned products, we will refund the amount you paid for their purchase within 14 calendar days. For any differences, damage or defective products upon receipt of goods by the customer, the latter must inform us within 7 calendar days.

Intellectual property rights: You agree not to resell or make any commercial use of the Tsago.gr Services without the express written consent of Tsagogeorgas SA. You may not create automated systems or other automatic computer tools to abuse the Tsago.gr Service in any way. Their use constitutes abuse and is determined by Tsago.gr at its absolute discretion. Tsago.gr reserves the right to terminate your account whenever it deems necessary. The copyright of all photos and files provided by tsago.gr belong to the company Tsagogeorgas SA and their use should be for the sole purpose of reselling products from the customer, which you must supply from Tsagogeorgas SA. In the event that the company realizes the opposite, it reserves every legal right to take legal action against the customer.

DISCLAIMER OF RESPONSIBLE USE OF FILES: The company Tsagogeorgas SA provides FREE to its customers all the information contained in www.tsago.gr and www.tsago.gr/eshop, such as xml files, excel, photos, etc.

This is done with the PURPOSE OF HELPING its customers manage the company's products more easily and quickly, reducing its operating costs to a minimum. The information provided by the company is live interconnected with its management system (ERP) and a daily effort is made to be accurate and true.

Nevertheless, within the huge volume of items that it trades, there are many times where there are mistakes.

The company Tsagogeorgas SA DOES NOT BEAR ANY RESPONSIBILITY towards the users of the above files for any errors, omissions, inaccuracies, etc. The company Tsagogeorgas SA cannot and is not obliged to provide technical support to the users of the above files. The registered user can find everything he needs at www.tsago.gr/en/eshop/account/free-tools.php with detailed examples. The company Tsagogeorgas SA DOES NOT BEAR ANY RESPONSIBILITY in the event that the files in question cease to function due to technical problems it may be experiencing.

If the user is not satisfied with the helpful use of these Free Files, he can stop using them at any time.

Example of understanding: A customer uses the Suggested Retail Price (SRP) that we provide for free in our files for convenience, time savings and confidence that they are competitive. This is a very time-consuming and difficult process which Tsagogeorgas SA provides free of charge to its customers to facilitate them.

Nevertheless, the final control and final responsibility of the Price sold by the customer rests exclusively with the customer. For example, a product has a purchase price from us of €2 and the SRP we give you by mistake is €1. If the customer goes blindly and puts the SRP of Tsagogeorgas SA, as his Retail prices, without checking, then in case of mistake he will have a loss, and the responsibility will be exclusively his.

NECESSARY REQUIREMENT: The copyright of all the photos and files we provide to you belong to the company Tsagogeorgas SA and their use should be for the sole purpose of reselling products that you have to procure from us. In the event that the company realizes the opposite, it reserves every legal right to take legal action against the customer.


Your account on the website https://www.tsago.gr/eshop has your company's VAT number.

Therefore, we highlight the following:

  1. The VAT number of your account should be the same as the VAT number, to which the sales documents (invoices) of "TSAGOGEORGAS SA" are issued.
  2. The VAT number of your account should be the same as the VAT number of the online store (eshop, marketplace, etc.), through which you sell the products to consumers.

In case of non-observance of the above, your access to the company's xml, excel files will be blocked immediately.



To safeguard the interests of our company, a continuous and widespread audit will be carried out on all xml-excel, which are provided free of charge to our customers.

The control is carried out by a specialized Algorithm, which was created on behalf of "TSAGOGEORGAS SA", checking a combination of various parameters such as: a) customer turnover - xml-excel user, b) minimum legal selling prices, c) comments on price comparison platforms and e -shop, d) sample orders on suspicious listings, e) cross sales volume, etc.

This Algorithm determines, at any time, whether "TSAGOGEORGAS SA" will continue to provide you with the free xml - excel files or whether it will cut off your access to them. The xml-excel access of users - customers, who act against the interests of "TSAGOGEORGAS SA", will be interrupted immediately, without prior warning or notice, while, in any case, "TSAGOGEORGAS SA" reserves its right to interrupt, at any time and under any circumstances, the access of any customer - user of its xml-excel, but also to modify or abolish the specific files in general, without any obligation on the part of the customer - users to justify or account for their decisions and actions of the company.

TSAGOGEORGAS SA, in addition to the operation of the control algorithm, reserves the right to sample control its customers' merchandise, which bears its legally registered trademarks Xmasfest, Homie, Justnote, Summertiempo, Toymarkt, CARNAVALISTA, Yammis, Bunnys and 4teen4ty, in order to cross check their quality and legal supply and resale. In the event of a violation of the trademark, in any way and especially, but not limited to, use of the trademark, in any way, through a physical or online store, on products other than those legally supplied by TSAGOGEORGAS S.A., TSAGOGEORGAS S.A reserves the right to terminate and unilaterally terminate its cooperation with the respective client, interrupting his access to the XML file, while the latter undertakes, in any case, to comply immediately with any relevant disturbance by TSAGOGEORGAS SA and to immediately stop any practice of violating the trademark, mainly by removing the products from its price lists, as well as not executing the orders for the specific products.

It is noted that, if you continue to use the free xml-excel files of the company "TSAGOGEORGAS SA", it is assumed that you have unconditionally accepted all of the above terms. If you do not agree with the above, you should under no circumstances start or continue using the xml-excel files of "TSAGOGEORGAS SA", as a violation of them will result in your immediate exclusion from the above sales tools.